ProtaStructure Common Installation Issue

ProtaStructure Common Installation Issue

Before installing of ProtaStructure, ensure the following your computer meet the minimum specification stated in this article :  Hardware & System Requirements for ProtaStructure Suite
To ensure ProtaStructure runs optimally and effectively, we highly recommend that you aim for the higher recommended specification. 

Common Problem 1 :  Installation fails to complete with message "There is an error during the Windows feature configuration process. Your original configuration will be restored"

Please ensure and perform the following : 
1.   Windows system is up to date.  Only Windows 10 & 11 are supported. Windows 7 is not support.  
  1. Refer Microsoft website on how to update your windows :   Get the latest Windows update
2.   You must install using Administrator account.
  1. Refer Microsoft website :   How do I log on as an administrator?
3.   Stop all 3rd Party AntiVirus program and AntiMalware program 
  1. Some of the more aggressive Antivirus or AntiMalware program will interfere with installation, example Avast, Avira, AVG
  2. Generally, Microsoft Defender Antivirus is sufficient to protect the device - it is free and comes with Windows. 

Common Problem 2 : ".dll failed to register. HERSULT -2147024770. Contact your support personnel."

This issue happens when the Microsoft Visual C++ Redistributable in the device has not correctly installed, damaged or deleted by AntiVirus program.


Solution

To resolve this issue, please kindly install the latest Microsoft Visual C++ Redistributable packages via official microsoft download link : Microsoft Visual C++ Redistributable latest supported downloads
Select and download either one that matches your device specification. (e.g. "X64" (64 bit system) is the most common architecture used in Windows device nowadays.)



    • Related Articles

    • ProtaStructure Basic Training Guide

      Thank you for choosing ProtaStructure. This Basic Training Guide aims to get you up and running quickly. Starting from an introduction to the interface, this guide explains how to create, analyze and design a model step-by-step. You should be able to ...
    • ProtaStructure Suite - New Features by Versions

      Thank you for choosing Prota as your technology partner. ProtaStructure Suite is an engineering solution with high technical content, including powerful features that put you ahead of your competitors. ProtaStructure is actively developed, and new ...
    • Displacement Based Assessment and Design with ProtaStructure Opensees Integration

      Displacement Based Assessment and Design is always challenging issue for structural engineers. ProtaStructure-OpenSees integration provides new features for non-linear analysis of structures. In the video that is given below, you will learn how to ...
    • ProtaSteel Basic Training Guide

      Thank you for choosing ProtaSteel – Steel detailing & connection creation module of the ProtaStructure suite. The primary steel model must be created in ProtaStructure. The model can be exported & opened in ProtaSteel seamlessly. In ProtaSteel, you ...
    • ProtaStructure Suite 2025 New Features

      As Prota, we have been developing leading structural BIM software for over 40 years. Our product strategy is focused on: Providing new practical modelling approaches Introducing innovative design technologies that will add value to your business and ...