ProtaStructure Common Installation Issue

ProtaStructure Common Installation Issue

Before installing of ProtaStructure, ensure the following your computer meet the minimum specification stated in this article :  Hardware & System Requirements for ProtaStructure Suite
To ensure ProtaStructure runs optimally and effectively, we highly recommend that you aim for the higher recommended specification. 

Common Problem 1 :  Installation fails to complete with message "There is an error during the Windows feature configuration process. Your original configuration will be restored"

Please ensure and perform the following : 
1.   Windows system is up to date.  Only Windows 10 & 11 are supported. Windows 7 is not support.  
  1. Refer Microsoft website on how to update your windows :   Get the latest Windows update
2.   You must install using Administrator account.
  1. Refer Microsoft website :   How do I log on as an administrator?
3.   Stop all 3rd Party AntiVirus program and AntiMalware program 
  1. Some of the more aggressive Antivirus or AntiMalware program will interfere with installation, example Avast, Avira, AVG
  2. Generally, Microsoft Defender Antivirus is sufficient to protect the device - it is free and comes with Windows. 

Common Problem 2 : ".dll failed to register. HERSULT -2147024770. Contact your support personnel."

This issue happens when the Microsoft Visual C++ Redistributable in the device has not correctly installed, damaged or deleted by AntiVirus program.


Solution

To resolve this issue, please kindly install the latest Microsoft Visual C++ Redistributable packages via official microsoft download link : Microsoft Visual C++ Redistributable latest supported downloads
Select and download either one that matches your device specification. (e.g. "X64" (64 bit system) is the most common architecture used in Windows device nowadays.)



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