Technical Support and Maintenance - End User Guide

Technical Support and Maintenance - End User Guide

We are pleased to welcome you as a Maintenance Plan customer with Prota.
Our main priority is to offer our clients an excellent post-sales customer experience and technical support services. You can rest assured that we will strive to provide the best and most efficient support service possible.
Prota will provide technical support Monday through Friday during office hours (excluding public holidays). You can contact Prota’s technical support engineers at the location nearest to you. Please refer to the following table for time-zones and locations:

 Location
 E-mail Address
  Contact Number 
  Hours of Operation
 Malaysia
  +60 3 2276 3355
  9am to 5 pm GMT+8, Monday - Friday
 Singapore
  +65 6818 5766
  9am to 5 pm GMT+8,  Monday - Friday
 Thailand 
  +66 0 2744 9045
  9am to 5 pm GMT+7, Monday - Friday
 Other 

  9am to 5 pm GMT+3, Monday - Friday

Please find the Technical Support and Maintenance - End User Guide document as attached.

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